Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

If your order doesn't meet your expectations, please reach out via email at creatorstrophies@gmail.com or phone at (+91) 9388880988.

Please request any returns within 7 days of your purchase. No returns after 7 days. We charge a 25% restocking fee on eligible returns.

We do not accept returns on custom-made, personalized product or specially ordered goods. We don't accept returns on engraved or printed items once they are approved.

To return an item, get approval first and send it back within 7 days. Items must be unpersonalized and in original packaging. 

To start a return, please reach out via email at creatorstrophies@gmail.com or phone at (+91) 9388880988. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at creatorstrophies@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. For customer-requested cancellations, we refund the order amount minus the 2.8% PayPal fee. If more than 14 business days have passed since we’ve approved your return, please contact us at creatorstrophies@gmail.com or phone at (+91) 9388880988.